Put the Customer at the Heart of your Business

So another senior Rail executive came onto BBC Radio 4 Today Programme this morning to explain their strategy and to say sorry for all the disruption to travellers.  More weasel words.  The only way things will ever get better is if senior people such as him start think about customers before they do something instead of just apologising to them afterwards.  How about a culture shift – ‘Put the customer at the heart of the business and drive all operations from that perspective’!   #CRM #Putthecustomerfirst