ALIGNING YOUR TECHNOLOGY TO BUSINESS NEEDS, NOT THE OTHER WAY ROUND
At logiCRM, we believe that technology must be driven by the business - that your processes, information needs and operational methodology must determine the way in which your systems work. In a large complex organisation it is unlikely that an “out of the box” solution will satisfy all your needs, particularly if your goal is to share data across departments and give specific functionality to each.
Any solution must be fit for purpose, easy to use and flexible for the inevitable changes which can occur. Examples include: Inhouse organisational structures, Corporate M&As, the introduction of New Regulations and launch of products. Also it must be possible to introduce changes quickly to ensure that the impact on the day to day business operations is kept to a minimum.
We always consider the business perspective first. Then, using our technical “know-how” we will be able to recommend the best solution which combines the core set of functions and data needed by all with the specialist needs of each operational department.
PRODUCTS AND SERVICES logiCRM has developed a CRM tool which can be used in your project as a way of verifying the data and process requirements.
This is valuable in testing the best way forward - a practical way of determining completeness and best practice as things progress. Specifically to:
- Clarify your business and user requirements
- Simulate business operational processes
- Determine how information can be easily presented to end users
- Agree your security, data protection and compliance procedures and
- Test out with live examples, how operational changes can be handled
The development has been based on our experience and uses industry standard coding and current practice. For testing purposes it can be customised in line with your business needs. It will demonstrate how ease of use can be combined with the flexibility to extend and change functionality, so that it can evolve with your business.
The facility can also be used in practical situations. For example:
- To collate data from various systems (including CRM) to provide comprehensive data retrieval, viewing and reporting by client, product, revenue etc
- To act as a customised front end for simple data entry into existing CRM systems.